Refunds & Cancellations

This policy applies to paid Bhumap premium packages and related platform fees paid through our checkout (including Cashfree). It does not govern property sale/rent deposits, brokerage negotiated with third parties, stamp duty, registration fees, or bank/NBFC loan charges — those are between you and the other party.

General platform use is also subject to our Terms & Conditions.

Premium packages are primarily digital / service-based offerings (visibility, support access, member benefits as listed at purchase). Once a package is activated and benefits begin, the order is generally treated as fulfilled for that billing cycle or one-time plan, subject to the windows below.

• If payment is authorised but the package has not yet been activated on your account, you may request cancellation by contacting support promptly with your payment reference / order ID.
• Requests raised within 24 hours of a successful payment, and before any premium benefits are used, are reviewed on priority for full refund (minus gateway fees where non-recoverable).
• After activation or material use of package benefits, cancellations convert to the refund rules in the next section.

We may approve a full or partial refund when:

• You were charged due to a confirmed technical / double-payment error on our checkout or payment partner.
• The purchased package was not delivered (benefits not enabled) within a reasonable time after successful payment, and we could not remediate.
• A package description at checkout materially differed from what was provisioned, and we cannot honour the stated benefits.

Refunds are generally not available for change of mind after benefits are used, dissatisfaction with third-party property outcomes, loan rejection by banks, or failure to close a property deal.

Where a full cash refund is not appropriate, Bhumap may offer service credit, an extension of package validity, or a partial refund at our discretion — for example if a paid feature was unavailable for a sustained period due to a platform outage attributable to us.

1. Open Contact Us or WhatsApp / call +91 78000 09965.
2. Share your full name, registered phone, package name, payment date, amount, and Cashfree / bank reference ID.
3. Briefly describe the issue (duplicate charge, non-activation, etc.).

We aim to acknowledge requests within 1 business day and share a decision within 5–7 business days after verification.

• Approved refunds are initiated to the original payment method where possible.
• Banks and UPI/card networks typically reflect credits in 5–10 business days after we process the refund; exact timing depends on your bank.
• You will receive confirmation once Bhumap has submitted the refund instruction to the payment gateway.

If a payment shows as pending or failed but your bank account was debited, wait for automatic reversal as per your bank’s norms (often 3–7 business days). If the amount is not reversed, contact us with the bank statement entry so we can coordinate with Cashfree / the acquirer.

Please contact Bhumap support before raising a chargeback with your bank. Unwarranted chargebacks may lead to suspension of package benefits and account review while the dispute is investigated.

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the current version. Material changes apply to purchases made after the update date.

Refunds & cancellations desk: Contact Us · Phone +91 78000 09965 · Hours Mon–Sun, 9:00 AM – 9:00 PM IST.

Office: DLF Cyber City, Tower B, 12th Floor, Phase II, Gurugram, Haryana 122002.